1. Using a Flyer or a box?

For small items such as books, a City-Link Express flyer is often sufficient. If it needs more protection, wrap the item tightly with a few layers of bubble wrap to protect it.

For bigger items, a box would be preferable. City-Link Express provides boxes or you can use other stiff cardboard boxes. Make sure your box is big enough to take the item with room to spare, and then pack that extra space all around with plenty of cushioning.

You can use scrunched-up newspapers or corrugated paper. If possible, use polystyrene chips or bubble-wrap and use plenty of it. If there are parts that stick out - teapot spouts, handles, etc. - make sure that it is properly supported.

Mark the package "FRAGILE" if it contains anything that could be broken in transit. City-Link Express cannot be held liable for any damage caused to items that is insufficiently protected or packed. It is the responsibility of the shipper to pack the item correctly and to mark it if it needs special handling.

Fragile items including glass and china pieces or high-value items such as televisions, should be sent by parcel post only with sufficient packing and the appropriate level of insurance. Kindly call us at 1-300-88-2489 to enquire about our ParcelGuard service to provide additional coverage for your parcels.

2. Seal it well

Seal the package securely with strong, wide tape. If you wrap it using extra paper or plastic, make sure it is strong enough and again seal well with tape. As an extra precaution, you can also tie your package with a string but keep the ends short. If you use staples, please ensure there are no dangerous ends that might cause injury to anyone handling the package.

3. Fumigation

Fumigation is required for any wood pallet or wood packaging. Wood contents need to be fumigated as well. Fumigation certificate IPSM 15 is required by City-Link Express in order to forward the shipment by air.

4. Electrical equipment

For computers, televisions, MP3 players (or similar) the original transit box should be used as it will contain specially designed packaging. No compensation will be paid for items damaged in transit that were not packed in their original boxes. Before you send your high-value items, please enquire about our ParcelGuard service to ensure your shipments receive maximum coverage.

5. Compact discs, DVDs and records

If you are sending only one DVD, CD or record, sandwich it between two pieces of thick cardboard at least 25mm (1 inch) larger all round than the item itself. Then wrap in brown paper or the City Flyer and seal tightly. If you are sending, several DVDs/CDs pack them in a box. Use plenty of soft packing on all sides to stop them moving. Remember to mark the package "DO NOT BEND".

6. Recording tapes, audio cassettes and video cassettes

Padded bags are often suitable but if the item is particularly important or valuable use a strong box with plenty of packing all around.

7. Films (negatives)

Put them in a strong envelope or box. Be sure to sandwich it between two pieces of thick cardboard at least 25mm (1 inch) larger all round than the item.

8. Picture frames

Place a piece of plywood on the front and back of the frame to protect it from impact. It is advisable if the plywood covers the entire frame and not parts of it.

We recommend you to place the shipment inside a box and stuff it with Styrofoam or newspaper to ensure that there is no empty space within the box.

The most vulnerable part of picture frame is often the 4 edges. We recommend that the edges be cushioned.

Ensure that a nFragileo label is placed prominently on the shipment to indicate that the item is fragile.

9. Furniture

City-Link Express can only send unassembled furniture. Please ensure each individual piece is properly packed.

If it is to be sent by air freight, please take note that charges may be based on volumetric weight. Use our Volumetric Weight Calculator to learn how volumetric weight is applied.

10. Photographic prints

Use a padded envelope and ensure that the photographs are padded between two pieces of thick cardboard (with a margin of at least 25mm/1 inch all around the item). Make sure the padding is larger than the photos to ensure that the edges are not bent. Mark "DO NOT BEND" on the envelope.

11. Maps, plans, drawings, etc.

These should be rolled up and placed in strong cardboard tubes, securely sealed at both ends.

12. Paper goods

For a few sheets, an ordinary envelope will suffice.

For small quantities, use a padded bag.

For larger quantities, place in a strong box with plenty of extra packing all round.

13. Sharp instruments

Scissors, knives, chisels, etc., may be sent only through our normal linehaul truck. If you are sending to Sabah / Sarawak or overseas (and vice versa), please consult our Customer Service Personnel for further assistance. Customs regulation varies between countries and "sharp Instrument" may be a prohibited item.

Ensure that the sharp edges are adequately covered with suitable protective material so that it does not cause injury or damage to other packages or anyone handling the package. Use a proper box to ensure safety.

14. Umbrellas and fishing rods

Place between two strips of rigid material larger than the item itself, wrap and seal well. Alternatively use a plastic tube to transport it.

15. Toys and games

Manufacturers' boxes for toys and games are not designed to cope with handling through normal shipping procedures. Always put such items into a strong cardboard box, wrap it and seal it properly before sending.

16. Musical instruments

Musical items often come packed in its own casing. Always use a very strong box with plenty of soft packing to prevent movement. Most often than not it is the casing that is damage. Loose parts such as the bridge on a violin should be removed and packed separately. We recommend shippers to obtain ParcelGuard.

17. Suitcases / Travel luggage

If you are sending empty suitcases / travel luggage, please leave it unlocked. If your suitcase / travel luggage contains items or personal effects, and need to be sent by air, please consult our Customer Service Personnel for further assistance. Customs regulation varies between countries and your suitcase may have to be opened for inspection.

18. Perishable items

We advise against sending perishable articles or items with short shelf life. Items include fish, poultry, meats, vegetables, fruits, etc.

19. Liquids

Liquids and 'wet' food must be packed in completely sealed waterproof containers. For bottles, use approved wine/spirit packs or individual cushioning material.

We also recommend that when sending liquids, each bottle/can to be packed individually to prevent spillage. Also ensure that the seal is intact.

Please use the following as guidelines to ensure proper packing:
1) Place item in Styrofoam box and cover the contents with a polyethylene film.
2) A thick sheet of paper should be placed on top of the polyethylene film. Alternatively,     cover it with newspaper or wrapping paper.
3) Seal the box with adhesive or gummed tape.
4) Mandatory labels should be attached and visible on the sides of the box.
5) If the use of ice is required, it is recommended to use gel ice instead of wet ice.
6) Avoid stacking items on the box containing liquid.
7) Do not exceed weight limitations.
8) Shipments found not adequately packed will not be forwarded from our facility and      returned accordingly.

20. Strong-smelling substances

Kindly consult our Customer Service Personnel before sending such items. Airlines may prohibit such items.

If allowed to be sent by air, the items must be packed properly to ensure that they do not soil or taint other parcels. Container lids must fit tightly and sealed with adhesive tapes. The item is then kept in a waterproof bag before putting it in a strong box with added outer wrapping.

21. Powders and fine grains (tea, coffee, etc.)

Kindly consult our Customer Service Personnel before sending such items. If shipment is heading to an international destination, customs regulation may prohibit the entry of the shipment.

If allowed to be sent by air, the items must be packed so that they will not soil or taint other parcels. Container lids must fit tightly and be sealed with adhesive tape.

22. Flowers / Plants

Kindly consult our Customer Service Personnel before sending such items. If shipment is heading to an international destination, customs regulation may prohibit the entry of the shipment.

Please take note that City-Link Express does not provide cold storage facilities unless specially requested. Any additional charges for this premium service will be borne by the shipper.

If we consent to the shipment, kindly pack in a strong cardboard box with tissue paper between layers. Use soft packing material to stop the flowers moving around. If any type of moisture-retaining substance is used to keep the flowers fresh, it must be enclosed in a plastic bag that does not leak. Indicate the nKeep Upright Arrowo to ensure that the shipment is not placed sideways.

23. Living creatures

We do not allow the transport of any living creatures.

24. Customs declaration (Overseas shipments)

If you are sending a parcel overseas for personal or business purposes, you are required to declare your shipment in line with international customs procedure. Kindly print and complete the Invoice, found here